CxMPOS - Enterprise POS Strategy

Executive Overview

CxMPOS is a modern, hybrid-cloud point-of-sale system designed for specialty retail chains that need enterprise capabilities without the heavyweight cost and complexity of traditional solutions. Built on SQL Server with AWS DynamoDB sync, it delivers the flexibility to own your data and roadmap while avoiding SaaS vendor lock-in.

Designed for Tier-2 Scale

Perfect for 5–500+ stores needing enterprise workflows without the heavyweight cost and timelines.

Own Your Data & Roadmap

Full SQL control, hybrid cloud sync, and open APIs to avoid SaaS lock-in and accelerate change cycles.

Omnichannel-Ready

Native loyalty & promotions and Shopify gift card GraphQL support to unify online + stores.

Strategic Value Proposition

The Tier-2 Retail Dilemma

Mid-market specialty retailers (3-500 stores) face a difficult choice: accept the limitations of basic cloud POS solutions designed for single-location businesses, or commit to expensive, slow-to-deploy enterprise systems built for Fortune 500 chains.

Traditional SaaS POS Limitations

Vendor lock-in with limited customization
Data trapped in proprietary systems
Slow feature development cycles
Per-terminal pricing that scales poorly
Limited integration with existing systems

CxMPOS Advantages

Full ownership of data and codebase
Direct SQL access for BI and analytics
Rapid customization and feature deployment
Predictable licensing model
Native integration with Retail AI Data Hub

Core Capabilities

Everything your specialty chain needs at the register and beyond—from multi-tender transactions to loyalty programs and promotional engines.

Complete POS Workflow

Full order lifecycle: drafts, recall, search
Cart management with quantity adjustments
Voids & returns with mandatory reason codes
Item and order-level discounting
Price overrides with authorization
Employee attribution tracking

Multi-Tender Payments

Cash, Cards, Gift Cards, Loyalty, Store Credit
Nuvei Cloud gateway (SALE/RETURN/VOID)
Multi-currency with exchange rates
Split tender support
Training mode for safe testing
PCI-compliant processing

Customer & Loyalty Management

Fast customer search (DynamoDB)
Complete purchase history
Opt-in tracking (email/SMS)
SocialAnnex loyalty integration
Balance tracking and redemption
Shopify gift card GraphQL support

Promotional Engine

Buy-X-Get-Y engine (FREE or DISCOUNT)
Promotional codes and campaigns
Regular vs promotional pricing
Employee discounts with attribution
Automatic promotion application
Complex promotion rule support

Tax & Compliance

Dual tax system (Tax1/Tax2)
Product-level tax flags
Per-item tax toggles
Tax percentage overrides
Post-discount tax calculation
Audit trail and reporting

Cash Reconciliation

Daily float setup and management
Deposit tracking
Multi-tender counting
Three-count reconciliation
Variance tolerance checking
Color-coded validation

Security & Access Control

Employee authentication
Granular role-based permissions
Feature-level controls (POS, returns, cash, setup)
Session management
SQL Server authentication
Audit logging

Receipts & Reporting

Z-Report printing
Branded receipt templates
Email receipts via Gmail OAuth2
Line-item taxes and tenders
Customer notes on receipts
Real-time sales reporting

Technical Architecture

Hybrid Cloud Design

CxMPOS combines the reliability and control of on-premise SQL Server with the scalability and global reach of AWS cloud services.

SQL Server (On-Premise or Cloud): Primary data store for products, inventory, transactions, employees, and configuration
AWS DynamoDB: Global customer database for fast lookup and synchronization across locations
Real-Time Sync: Configurable sync modes for inventory, pricing, and customer data
Offline Capability: Continue operations during connectivity interruptions
API-First Design: RESTful APIs for integration with ERP, eCommerce, and BI systems

Technology Stack

Backend: SQL Server 2025
Cloud: AWS (DynamoDB, Lambda)
Payments: Nuvei Cloud Gateway
Frontend: Modern web technologies
Integration: REST APIs, GraphQL

Key Integrations

Shopify (Gift Cards, Products)
Magento (eCommerce sync)
D365 (ERP integration)
SocialAnnex (Loyalty platform)
Cybex Retail AI Data Hub

Retail AI Data Hub Integration

Seamless Connection to AI-Powered Analytics

CxMPOS is designed to feed the Cybex Retail AI Data Hub with real-time transactional data, enabling advanced analytics, forecasting, and AI-driven decision-making across your retail operations.

Data Flows to AI Hub

Real-time sales transactions
Customer purchase behavior
Inventory movements
Promotional effectiveness
Employee performance metrics
Payment tender mix

AI-Powered Insights Back to Store

Demand forecasting for inventory
Dynamic pricing recommendations
Customer lifetime value scores
Next-best-product suggestions
Allocation and replenishment signals
Fraud detection alerts

Deployment & Scaling

Pilot Phase (1-5 Stores)

Rapid deployment in 4-6 weeks with training, configuration, and initial data migration. Validate workflows and gather feedback.

Rollout (6-50 Stores)

Phased expansion with standardized configurations, regional training programs, and centralized support infrastructure.

Enterprise Scale (50+ Stores)

Full automation of provisioning, updates, and monitoring. Regional hub-and-spoke architecture for performance and resilience.

Typical Implementation Timeline

Week 1-2: Requirements gathering, SQL Server setup, network validation
Week 3-4: Product catalog import, pricing rules, tax configuration
Week 5: Employee setup, role configuration, hardware installation
Week 6: Training, testing, go-live support
Week 7-8: Post-launch optimization and issue resolution

ROI & Business Case

Cost Savings vs. SaaS POS

No per-terminal monthly fees
One-time licensing vs. perpetual subscriptions
Direct control reduces customization costs
In-house hosting option eliminates cloud fees
Typical 3-year TCO reduction: 40-60%

Operational Benefits

Faster checkout times (15-20% improvement)
Reduced training time with intuitive UX
Better promotion effectiveness tracking
Improved inventory accuracy
Enhanced customer loyalty engagement

Strategic Value Beyond Cost Savings

The true value of CxMPOS extends beyond direct cost reduction. By owning your POS data and infrastructure, you gain the agility to respond to market changes, test new business models, and integrate emerging technologies without waiting for vendor roadmaps or paying premium customization fees.

CxMPOS: Modern Point-of-Sale for Specialty Retail Chains