Cybex Retail AI
Reference account

Proof in production

A Canadian specialty retail group has run its stores, distribution centres and head office on Cybex systems for twenty years, on its own SQL Server, with its own code. This is what is live there today, and what was added in the last twelve months.

Live today

Every item below is in daily use by store, distribution or head-office staff. Nothing on this page is a prototype.

Point of sale and payments

Windows and mobile POS across the chain with integrated card payments, loyalty points, gift cards and a dedicated kiosk tablet.

  • Integrated payment processor
  • Loyalty provider swapped in eight days, no store change
  • Web orders imported to the same order book

Merchandising and planning

Product information management with the size matrix drill, style cards with size-family consolidation, the monthly merchandise plan with open-to-buy from open orders.

  • Suggested purchase orders
  • Direct-to-store souvenir buying
  • Blank and private label product options

Allocation and distribution

Store stock planner, store-to-store rebalancing with five dialog parameters, DC flow and labour productivity, replenishment lanes to every store.

  • Two distribution centres
  • Twenty-two-template Distribution Centre series
  • User guide behind every Note button

Sales audit and finance

Audit fact loaded nightly with exception flags, cash-out variances, tender reconciliation and a general-ledger journal.

  • Cashier, terminal and store exception rates
  • Weekly margin bridge from full retail to net
  • Web sites audited beside stores

E-commerce and channels

Shopify order and product download to the cloud database, web order import, omnichannel product availability with a web floor.

  • Online sales sites in the audit
  • Product availability with minimum on hand

Data platform and insights

Thirty-plus governed datasets, a feature store of site, size and season indices, static executive insights refreshed nightly and a dynamic insights engine with sixteen briefs.

  • DC productivity, allocation, size curves, white space, audit exceptions generated this quarter

Added in the last twelve months

  1. Stock rebalancing

    Engine rebuilt with district, DC exclusion and skip-if-DC-stock rules; dialog defaults for the buyers; production scripts prepared.

  2. DC productivity

    Flow, labour and lane datasets with cost and retail per movement leg; the Distribution Centre series and its guide.

  3. Sales audit

    Audit fact, exception flags, cash-out variances, GL journal and the weekly datasets for loss prevention.

  4. Dynamic insights

    Datasets and briefs for merchandise plan, size curves, DC, allocation and audit; five executive pages generated from live data.

How it is delivered

Stages, each invoiced on project days and consulting days at one blended rate, each ending with something in production. The retailer's team works alongside Cybex and keeps the code.

  • Six people at Cybex, three with more than twenty years
  • Test server mirrors production; nothing goes live without a script the retailer runs
  • Every dataset, template and application documented for power users
  • No per-user licence, no renewal cliff
Reference account

Ask to see it on the live database.

A working session can include a walk through the production system with the people who built it.